This session took place on April 15, 2021.
If you work on digital services, you probably know the term ‘technical debt’. But what about design, research, product, data and service debt – are they all things too?
Two designers working in government will attempt to link the debt we create on services and the looming spectre of failure demand that causes it and is nourished by it. How can we start using debt to our advantage as a service design tool?
We don’t have the answers, but we’re hoping to start a conversation.